FAQ — China sourcing & errands, answered plainly.

Safety comes from structure, not promises. Shanghai Bridge uses a named contact plus a registered sole-proprietor business licence (sensitive fields masked on public display), staged payment where you release the balance only after inspection evidence, and a case-by-case dispute process. You can also request a video call before any payment.

We share a registered business licence (masked) and can provide a no-crime-record summary on request. A live video call before payment is standard practice, and every agreement is backed by the sole-proprietor entity you can pursue.

If something goes wrong, we resolve it case by case. Settlement is frozen while the dispute is open, so your balance is not released until it is resolved.

Standard deliverables on every order: check-in photo, on-site or handover video, receipts/invoices, and a completion note. You see what we see, in real time — before any balance is released.

We do not float your funds. Goods and material costs go directly to the supplier or a segregated settlement, and our service fee is collected in stages and you release the balance only after you review inspection photos and video — we never ask for 100% upfront. Settlement freezes during an open dispute.

We are small-MOQ friendly. Many clients start with a single sample, a small batch, or one errand. We do not require container-load minimums to take on a job — tell us the quantity and we quote the realistic cost.

Yes. Export is handled under a formal agency agreement: we coordinate supplier, inspection, and booking, and hand off to your freight forwarder or ours. We are an agent, not a manufacturer, so we never mark up goods as our own production.

Yes — all client communication is in English (written and on calls). WeChat and WhatsApp are both supported, and we reply the same business day during business hours (09:00–21:00 China time).

We reply every inquiry the same business day during business hours (09:00–21:00 China time). Outside those hours, we reply by next morning. We do not promise around-the-clock availability — we are a focused team, not a call center.

Yes. Our errand service covers bill payment, document pickup, package receiving, and local runs. You do not need a Chinese app or bank account — we handle it on your behalf and send photo proof.

Most owners choose monthly checks. Each report includes ventilation status, meter readings, a walk-through photo set, and a short note on anything unusual. Frequency is flexible — weekly, monthly, or per-visit.